Shipping Policies & Procedures
Thank you for shopping at ACBouquet. We understand that making sure your gift gets to its destination on time and in good condition is important to you. We have created our policy to help us achieve that goal and to help you understand how we ship our gifts.
Your gift is carefully wrapped, padded and sturdily boxed for maximum durability during shipping travel.
ICE AND INSULATION
During the warm summer months, due to the unfortunate melting point of chocolates, an ice and insulation charge should be added to all chocolate orders where the destination is above 65 degrees Fahrenheit.
Refunds are not given if chocolates are melted and purchaser opted NOT to purchase ice & insulation. If ice & insulation were included with the package and the product is still melted, purchaser is entitled to a refund or replacement.
AC Bouquet ships only to U.S. addresses and uses USPS as the primary carrier.
Shipping times are estimates given by USPS and are not guaranteed. Estimated shipping times do not include the time to process and create your gift and prepare it for shipping. The majority of our products ship within 1-3 business days M-F excluding Holidays.
We reserve the right to use the following shipping carriers: UPS, USPS, FEDX
SAME DAY SHIPPING
Our gift baskets are specially made when an order is received and it takes time to make the basket and prepare it for shipping.
Orders received before 12:00 PM (noon) PST that are shipped using the Overnight option can generally be shipped out the same business day. This is our standard procedure and not a guarantee. Orders received after that time and on weekends or holidays are shipped the next business day.
Although we place a high priority on getting your order shipped as soon as possible, please note we make no guarantees as large orders, peak holiday season (December 11-December 24), severe weather conditions or other circumstances may sometimes delay shipping.
We have also come upon areas where shipping cannot be received overnight. Such areas are determined by the USPS and not as a result of ACBouquet. These areas may have a distance that mail needs to be 'trucked' to in addition to the usual route. Usually these are smaller cities, but may just be the location of the city versus the USPS drop site.
GENERAL SHIPPING AND REFUND POLICIES AND PROCEDURES:
ACBouquet agrees to ship the package via the customer-specified shipping method.
ACBouquet also agrees to ship per each shipping carrier’s rules and regulations and are bound to their policies. The shipping times are estimates, and are not guaranteed.
Once the package has been handed over to the shipping carrier, the carrier is responsible for the delivery of the package and any delivery time guarantees. The carrier controls their actual delivery time and the decision whether your location is considered “safe’ or “appropriate” to leave a package. In the event that the carrier does not feel comfortable leaving the package, they will attempt delivery the next business day and leave a note for the recipient. If no one is present to accept the delivery after three attempts, the package is deemed to be undeliverable. In this case, the carrier will return the package to our facility as undeliverable. If a package is returned to us, the Refused Delivery return policy applies. We strongly advise that you send your the gifts to an address where the recipient will be available to receive the package.
The carrier will indicate to us if a gift was ultimately “delivered.” If a shipping carrier indicates a package was “delivered” even if the recipient claims non-receipt, we will work with the shipping carrier to verify delivery was made, but we will not provide a refund credit unless the shipping carrier indicates non-delivery. We suggest that that you, or the recipient, contact the delivering carrier to verify where the parcel was left.
ACBouquet will not issue shipping refund if the package does not arrive due to inclement weather or circumstances out of our control.
An important point to remember when shipping a food gift, is to be aware of any allergies, or dietary restrictions, of your gift recipient and of other people in their home. We also sell Kosher gifts which have had more stringent quality checks placed on their manufacturing process and ingredients.
WARNING: While all manufacturers strive to ensure that only the actual ingredients listed on the label are included within the packaging it is impossible to ensure exactly that. If a company processes more than one product on their equipment, those items may include milk products, nuts, grains and fruit, there is no guarantee that traces of these products will not be found within the contents of this factory sealed item or within these bouquets.
During the busy holiday season, many carriers suspend delivery guarantees from December 11 to December 24. Please adjust your shipping method if you have delivery time constraints.
Include the recipient’s name AND room number. Verify recipient's check-out date before selecting your shipping option. We suggest OVERNIGHT or 2ND DAY shipping to hospitals to ensure your package arrives prior to checkout.
ACBouquet cannot guarantee the hospital prompt delivery to the recipient. We can only guarantee delivery to the hospital receiving desk. It is up to their receiving department to deliver this package to the specific individual within their facility.
Since our products are shipped in boxes (not open vases, like fresh flowers), some hospitals have the packages go through a security check (due to each hospital’s different shipping and receiving policies). This sometimes delays the delivery to the recipient. If the package needs to be delivered to the recipient’s home, there will be an additional delivery charge. Please check with the hospital to see about their security policies prior to placing your order.
HOTEL/MOTEL, COLLEGES, HOSPISES and other such institutions:
Deliveries to institutions normally go to a general receiving department and then get routed to the recipient. It could take an extra day or two for your gift to reach the recipient. It is possible that the gift misses the recipient’s stay at the institution, is not properly forwarded to the recipient, or the institution refuses acceptance of the package.
We are unable to guarantee these deliveries and no refunds will be given should you ship to these types of locations. We can only ensure that the gift package is delivered to the institution. If you do ship to one of these institutions, be sure to include the name of the institution in the shipping information.
Delivery times cannot be guaranteed when shipping to a school as each school has it's own shipping and receiving policies. We will guarantee delivery to the school’s receiving desk only. It is up to their department to deliver this package to the specified individual within their facility.
Also, please remember that schools generally close between 3:30 - 4:00 p.m. and that UPS, FedEx & USPS have up until close of business day (5 pm) to deliver packages.
Shipping to businesses may cause delivery issues. Packages are normally delivered to a designated receiving dock or front desk area. It is up to the staff to accept and deliver the package to the recipient.
In addition, a business may be closed, have restricted access, or the package may be lost or misplaced within the business. We will consider the shipping carrier’s delivery confirmation to the business to be confirmation that the gift package was delivered to the recipient. If you ship to a business, be sure to include the business name in the shipping information.
More information on our refund policies here.